With digitization, the healthcare marketing landscape has become increasingly data-driven and overly complex. Tight regulations, along with a rapidly evolving ecosystem, and growing expectations of healthcare professionals (HCPs) are placing pressure on pharmaceutical marketers to rethink traditional marketing strategies. Digital native HCPs are seeking greater precision, relevance, and value from pharmaceutical marketers, further intensifying the pressure on marketers to deliver targeted and timely messages for meaningful HCP engagement.
As one channel is insufficient to meet the growing demands of HCPs, pharmaceutical marketers must be able to connect with HCPs at all the critical points of their journey by intuitively recognizing the right channel, the right context, the right message, and the right time it must be delivered for optimum engagement. This is where omnichannel marketing comes into the picture. A programmatic ad platform such as Doceree, can help pharma marketers and publishers simplify and enhance HCP engagement and build a robust omnichannel marketing stack.
In traditional multichannel campaigns marketing on each channel is executed separately in a closed ecosystem or silos that do not talk to each other and lack coordination. These include professional journals, social media, electronic health records (EHRs), medical applications, or peer circles. The fragmented approach of sending messages to HCPs through unconnected parallel streams can result in:
On the other hand, omnichannel marketing is all about continuity—about intuitively recognizing HCPs needs and delivering the right message through the most effective channel at an optimal time, based on the stage of their professional journey. Continuity creates an experience that is personalized and contextually relevant. That is the core of omnichannel marketing: achieving seamless integration across all channels to enhance HCP experience and engagement.
Omnichannel healthcare marketing requires precision and fluidity that can only be derived from computational power and insights from advanced technologies, machine learning, and big data. In healthcare, this becomes even more essential because of the following:
A fragmented approach of marketing can cause inconsistent messaging leading to fatigue, compliance breaches, and low returns on investment (ROI). In contrast, an integrated omnichannel stack seamlessly manages HCP engagement while safeguarding data security along with audience trust.
An effective omnichannel marketing strategy relies on a stack that comprises advanced technology, data, and compliance. These components work together to ensure seamless, personalized experience to HCPs across different channels.
Artificial Intelligence (AI) and machine learning (ML) are the core functions driving this change. The volume and complexity of the data collected from various HCPs is unprecedented. AI models process vast datasets such as HCP’s engagement history and usage patterns to determine the optimal timing, format, and content for each individual user. Big data serves as an important component feeding the AI systems. Algorithms capture, process, streamline, and structure the data gathered from EHRs, and third-party databases and behavioral analytics, making it easier to use for campaign targeting and optimization. The combination of big data and AI/ML gives the pharmaceutical marketer the ability to offer more than demographic segmentation and move towards predictive behavior modeling.
For example, if an oncologist regularly engages with short video summaries of CME content late evening, the system learns to deliver that content during those window periods. This enhances both engagement rates and HCP satisfaction with brand interactions.
Once, AI, ML, and big data are in place, setting up omnichannel marketing requires:
With Doceree, marketers can utilize these components to ensure cohesive workflow, best operational efficiency, targeting accuracy, and optimized campaign ROI.
Doceree is the world’s first global HCP programmatic platform built exclusively for healthcare. Unlike generic ad management platforms, Doceree specializes in HCP targeting, Rx messaging, ensuring compliance, and maintaining editorial standards that govern medical content platforms.
Benefits of using Doceree to build your omnichannel marketing stack includes:
The future of healthcare marketing will focus more on interoperability of systems, first-party data activation, and consent-based personalization. Growing expectations of digital native HCPs and stringent data privacy regulations, places a strategic challenge for brands. For optimum engagement, brands must focus on being able to deliver seamless personalized experiences to HCPs
Doceree puts you ahead in this competition with:
Omnichannel marketing is no longer a mere concept; it is an effective approach that every health organization should adopt. Constructing an agile, compliant, and responsive marketing stack demands not just sophisticated technology, but a deep understanding of the healthcare ecosystem.
Doceree offers a unified solution that brings HCP identity, channel orchestration, personalization, and compliance into one seamless ecosystem. If you are a pharmaceutical marketer or a medical publisher, partnering with Doceree, to build your omnichannel stack will help you reach HCPs, and engage them with relevance and impact.